Eight services for the work around care.

Revenue-cycle and remote office-management support for physical therapy practices. Each service has a clear scope, a visible deliverable, and a clear line between our work and your clinical decisions.

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Before care

Coverage and authorizations, sorted before the visit.

01 VOB & Eligibility

Start with clearer coverage information.

Benefits verification and eligibility support that give your front desk a usable next step.

What we do

Verify active coverage and plan information for scheduled services.
Review benefits, patient responsibility, and referral or authorization requirements.
Record verification details and follow up on missing or conflicting information.

What you see

A benefits summary and exception list, with an owner and next action.

Working with your team

Your practice approves patient financial communications. We report payer responses; we do not guarantee coverage or payment.

02 Authorization Management

Keep authorization work moving.

Submission coordination and follow-up, connected to the schedule and the clinical team.

What we do

Organize requests using the documentation supplied by your providers.
Track request status, approved visits, date ranges, and approaching limits.
Follow up with payers, flag missing documents, and communicate the next action.

What you see

An authorization tracker with status, limits, owner, and follow-up date.

Working with your team

Providers supply and approve clinical documentation. Payers decide approval; new visits follow your agreed clearance process.

Office support

Case setup, the schedule, and documentation support.

05 Case Review & Office Coordination

The right case setup supports the next step.

Remote administrative review to help keep case information aligned with your approved workflow.

What we do

Check administrative case type, payer, referral, and authorization details.
Correct authorized administrative fields using your approved case-type rules.
Flag visit-type or documentation needs for provider review and confirm follow-through.

What you see

A case-exception list and a record of approved administrative corrections.

Working with your team

Administrative case types follow your approved rules. Changes requiring clinical judgment go to your providers before any update.

06 Scheduling, Confirmations & Recall

Give every open slot a follow-up plan.

Remote support for schedule gaps, appointment confirmations, and appropriate patient reactivation.

What we do

Contact waitlisted or appropriate recall patients to help fill schedule openings.
Confirm appointments and coordinate cancellations or rescheduling.
Reach out to patients with incomplete plans of care when the practice approves.

What you see

An updated schedule and outreach log with contact outcomes and next actions.

Working with your team

Your clinicians determine whether continued care is appropriate. Outreach follows your approved scripts, contact preferences, and scheduling rules.

07 Transcription & Audit Support

Support the record. Keep clinical ownership clear.

Documentation support and structured quality review for your provider and admin teams.

What we do

Transcribe supplied provider content and flag missing or inconsistent details.
Review documentation completeness against the agreed audit checklist.
Support weekly reviews of what went right, gaps, owners, and corrective actions.

What you see

A documentation exception list, audit findings, and corrective-action log.

Working with your team

Your clinicians retain medical-necessity decisions and sign-off. Audit support identifies gaps and tracks corrections; it does not replace clinician review.

Revenue cycle

Claims, enrollment, and reporting that keeps work moving.

03 Billing & Revenue Cycle

See where claims stand. Act on what is stuck.

Billing support that connects claim work, payment posting, and outstanding balances.

What we do

Prepare and submit claims from approved documentation; check submission status.
Work rejections, denials, and payer follow-up; coordinate supporting documents.
Post payments and manage agreed accounts-receivable and balance follow-up.

What you see

A claim-status, aging, and collections view with actionable follow-up.

Working with your team

Your authorized team retains clinical documentation and coding decisions. Collections and payer reimbursement are not guaranteed.

04 Credentialing & Enrollment

Bring order to provider enrollment.

Document collection, application coordination, and payer follow-up in one tracked workflow.

What we do

Collect provider documents and organize payer-specific requirements.
Coordinate applications, follow-ups, and requests for additional information.
Track approval status, effective dates, roster changes, and renewal needs.

What you see

A provider-by-payer tracker showing completed steps, gaps, and next actions.

Working with your team

Providers and the practice approve and sign required submissions. Payer acceptance and processing timelines remain outside our control.

08 Practice Reporting & Follow-through

Turn updates into accountable action.

An agreed reporting rhythm that connects service activity to practice priorities.

What we do

Bring agreed operational measures and exceptions into a shared view.
Review open actions, responsible owners, and follow-up dates.
Escalate recurring bottlenecks and verify that handoffs are complete.

What you see

A practice snapshot: what moved, what is stuck, and who acts next.

Working with your team

Measures, reporting cadence, and access are agreed during setup.

Not sure which services you need?

Tell us where things get stuck. We'll suggest a starting point in the consultation.

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